Return & Warranty
Warranty
In addition to the applicable legal guarantees, your bag benefits from a 90-day TECHNOW. commercial warranty against any manufacturing defects or functional problems.
To report a problem to us, please contact us with your order number and a photo or video showing the defect.
You can use our contact form or write to us at serviceclient@technow-rave.com.
In the event of a confirmed defect, we will replace the product or work with you to find the most suitable solution.
Returns
Our commercial return policy is valid for 90 days from the receipt of your order.
It complements your legal right of withdrawal of 14 days applicable to online purchases, except as provided by law.
After the 90-day commercial period, we unfortunately can no longer offer returns, refunds, or exchanges outside of the applicable legal guarantees.
To be eligible for return
- The product must be unused.
- It must be returned in its original, intact packaging.
- All supplied accessories must be present.
- The request must be made within the applicable timeframe.
A return may be refused if
- The item is no longer in its original condition.
- The item has been used or damaged after receipt.
- Parts or accessories are missing, unless due to our error.
- The request is made after the applicable deadline has expired.
Return shipping costs are your responsibility in case of a change of mind, unless the product is defective, there was a preparation error, or it is expressly confirmed by TECHNOW.
What to do if my item has a defect?
We pay great attention to the quality of our products. If you notice a manufacturing defect or a functional problem, please contact our customer service before returning the item.
- Contact us with your order number.
- Attach a photo or video clearly showing the problem encountered.
- Wait for our response before shipping the product so that we can provide you with the appropriate procedure.
- A solution will be proposed after verification of the defect: replacement, repair, refund, or another solution adapted to the situation.
Need to report a defective item?
Contact Customer ServiceRefunds
Once your returned item is received, we will proceed with its verification. You will then receive an email confirming receipt of the package and that your request is being processed.
When a refund is accepted, it will be issued to the payment method used for the order.
Under the legal right of withdrawal, the refund will be processed within the applicable legal timeframe. TECHNOW. may defer the refund until the returned product is received or until proof of shipment is received.
Depending on your bank or payment provider, additional time may be required for the amount to appear in your account.
Sale Items
Items purchased on sale benefit from the same legal guarantees as items purchased at the regular price.
For online orders, a price reduction does not negate the legal right of withdrawal. Sale items can therefore be returned within the applicable deadlines, provided that the conditions of our return policy and legal exceptions are met.
Gifts
If the returned item was identified as a gift during the order and sent directly to its recipient, a gift credit of an equivalent value may be offered after receipt and validation of the return.
If the item was not identified as a gift at the time of purchase or if it was initially sent to the buyer, the refund will be made to the payment method used for the order.
Promotional gifts offered with an order must also be returned if keeping them invalidates the conditions of the offer concerned.
Another question?
Our team is available Monday to Saturday to answer your questions regarding a warranty, return, exchange, or refund.
Write to us at serviceclient@technow-rave.com or use our form directly.
Access the form
