Terms and conditions

1. Scope of application

These General Terms and Conditions of Sale apply to orders placed by any individual acting as a consumer on the TECHNOW store.

They cover, in particular, product presentation, ordering, payment, delivery, the right of withdrawal, returns, and warranties.

The customer declares having read these conditions before validating their order. Validation of the order implies their acceptance.

The applicable conditions are those available on the website on the date of the order.

2. Products

TECHNOW. offers accessories specifically for festivals, concerts, music events, and leisure activities.

The essential characteristics of each product are presented on its product page: kit composition, dimensions, included accessories, available colors, conditions of use, and price.

The customer must review this information before ordering and select a product that meets their needs.

Photographs and visuals are created to represent the products as faithfully as possible. However, slight color differences may appear depending on screens and their settings.

Offers are valid while stocks last.

3. Price

Prices are indicated in euros, all taxes included, unless otherwise clearly displayed.

Any shipping costs are indicated separately before the final validation of the order.

The total price to be paid is that displayed in the order summary at the time of its validation.

TECHNOW. may modify its prices and offers at any time. A modification does not apply to already validated orders, except for the correction of a manifest error accepted by the customer.

Items purchased on promotion benefit from the same legal guarantees and the same legal right of withdrawal as items purchased at the regular price.

4. Order

The customer selects the desired products and variations, then adds them to their cart.

1. Cart verification: the customer checks the products, quantities, variations, prices, and any discounts.
2. Delivery information: the customer provides an accurate and complete address for the delivery of the order.
3. Choice of delivery: the customer selects one of the options offered during the order process.
4. Payment: the customer chooses the available payment method and verifies the total amount.
5. Validation: the order becomes final after payment validation and receipt of the confirmation email.

The customer must verify the accuracy of the information provided before finalizing their order.

TECHNOW. cannot be held responsible for a delay or inability to deliver resulting from an incorrect, incomplete, or inaccessible address provided by the customer.

5. Availability and order refusal

Products are offered while stocks last.

In case of unavailability noted after the order, TECHNOW. will inform the customer and propose, depending on the situation:

• waiting for restock;
• a replacement product accepted by the customer;
• cancellation and refund of the unavailable product.

TECHNOW. may refuse or cancel an order for a legitimate reason, particularly in cases of suspected fraud, payment incident, clearly incorrect information, abnormal order, or an unresolved prior dispute.

When payment has already been collected, the amounts corresponding to the canceled order are refunded.

6. Payment

Accepted payment methods are those displayed at the time of ordering.

Payment is due upon validation of the order, unless a different method is expressly offered on the site.

Payments are processed by Shopify and the payment providers available on the store. TECHNOW. does not receive all the confidential banking data used to authorize the transaction.

In case of payment refusal by the banking institution or the relevant provider, the order cannot be validated.

7. Preparation and delivery

Orders are delivered to the addresses and in the areas offered during the order process.

The estimated delivery time or date is communicated before order validation or in its confirmation.

When a mention such as "dispatched within 24 hours" is displayed, it refers to the indicative time for preparation and handover of the order to the carrier. It does not constitute the total delivery time.

Shipping times may vary depending on the destination, carrier, selected delivery method, weekends, public holidays, and events beyond TECHNOW.'s control.

In case of significant delay, the customer may contact TECHNOW. to obtain information and exercise the rights provided by regulations.

Upon receipt, the customer is invited to check the apparent condition of the package and promptly report any anomaly to facilitate procedures with the carrier.

The absence of reservations upon delivery does not deprive the customer of their legal guarantees.

8. Transfer of risks

The risk of loss or damage to products is transferred to the customer when they physically take possession of the order, or when a third party designated by them, other than the carrier proposed by TECHNOW., takes possession of it.

When the customer chooses a carrier not proposed by TECHNOW., the transfer of risks occurs upon handing over the package to this carrier.

9. Legal right of withdrawal

For online purchases, the consumer has a legal period of 14 calendar days from receipt of the product to exercise their right of withdrawal, without having to justify their decision.

To exercise this right, the customer must send a clear statement expressing their wish to withdraw before the deadline expires.

The request can be sent:

• by email to serviceclient@technow-rave.com;
• from the site's contact form;
• using the withdrawal form available on the site.

After exercising their right of withdrawal, the customer has an additional 14 days to return the product.

Products must be returned with their accessories and, as far as possible, in their original packaging.

The customer may handle the product only to the extent necessary to establish its nature, characteristics, and proper functioning. A depreciation resulting from excessive handling may be taken into account.

Direct return costs are the responsibility of the customer in the event of a change of mind, unless expressly confirmed by TECHNOW.

TECHNOW. refunds the amounts concerned, including initial standard delivery costs, within the applicable legal period. The refund may be deferred until the product is recovered or until proof of its shipment is received.

Additional costs resulting from the choice of a more expensive delivery method than the standard method are not refunded.

10. 90-day commercial return policy

In addition to the legal right of withdrawal, TECHNOW. offers a commercial return policy valid for up to 90 days from receipt of the order.

To benefit from this commercial policy, the product must:

• not have been used;
• be clean and in its original condition;
• be returned with all its accessories;
• be accompanied by information allowing the order to be identified.

Return costs are the responsibility of the customer in the event of a change of mind.

Promotional gifts received through an offer must also be returned when their retention invalidates the conditions of the offer.

This commercial policy does not limit the legal right of withdrawal or legal guarantees.

11. Legal guarantees

Products sold by TECHNOW. benefit from the legal guarantee of conformity and the legal guarantee against hidden defects.

12. TECHNOW. Commercial Guarantee

In addition to legal guarantees, some TECHNOW. bags benefit from a 90-day commercial guarantee against manufacturing defects and covered functional problems.

The request must be accompanied by the order number and a photo or video showing the problem.

After verification, TECHNOW. may offer product replacement or any other suitable solution.

13. Use of the "Le Lock" product

The "Le Lock" product is a small storage accessory designed for transporting small, lawful personal items.

It must be used in accordance with its intended purpose, dimensions, capacity, and any instructions provided with the product.

The use of the product to transport or store prohibited, illegal, or regulated substances is strictly forbidden.

The user remains responsible for the items they place in the product, as well as for compliance with laws, regulations, safety instructions, and rules applicable in the events or establishments they frequent.

TECHNOW. does not encourage or condone any illegal or improper use of the product.

Nothing in this article limits TECHNOW.'s liability where such limitation is prohibited by law.

14. Personal data

Personal data transmitted during the order process is used, in particular, to manage payment, prepare the order, ensure delivery, provide customer service, and comply with TECHNOW.'s legal obligations.

The methods for collecting, using, retaining, and protecting data are detailed in our privacy policy.

15. Intellectual Property

The TECHNOW. brand, texts, photographs, videos, graphics, logos, illustrations, creations, designs, and elements of the site are protected by applicable intellectual property rights.

Any unauthorized reproduction, dissemination, modification, adaptation, or exploitation, in whole or in part, is prohibited unless prior written authorization is obtained or an exception is provided by law.

16. Comments and transmitted content

The customer remains responsible for any opinions, messages, photographs, or other content they transmit to TECHNOW. or publish in the spaces provided for this purpose.

This content must not:

• be illicit, offensive, defamatory, or threatening;
• infringe on the rights of a third party;
• contain false information;
• contain malicious software or disrupt the site;
• impersonate another person.

TECHNOW. may remove content that is clearly unlawful or contrary to these terms.

17. Prohibited Uses

It is strictly forbidden to use the store or its content to:

• commit or encourage illegal activity;
• infringe on the rights of TECHNOW. or third parties;
• transmit viruses or malicious code;
• circumvent the site's security systems;
• collect data from other users without authorization;
• use false information or impersonate an identity;
• disrupt the normal operation of the store.

TECHNOW. may suspend access or an order when fraudulent, unlawful, or dangerous behavior is reasonably suspected.

18. Third-Party Services and Links

The store may use or offer services operated by third parties, including Shopify, payment providers, carriers, technical applications, and social networks.

These services have their own terms and policies.

TECHNOW. cannot be held responsible for the content or operation of a third-party site that it does not control.

19. Liability and Force Majeure

TECHNOW. is responsible for the proper execution of the order under the conditions provided by the regulations applicable to distance selling.

TECHNOW.'s liability cannot be excluded or limited when such exclusion or limitation is prohibited by law.

However, TECHNOW. cannot be held responsible for damage resulting directly from:

• improper use of the product;
• non-compliance with communicated instructions;
• fault or negligence of the customer;
• incorrect information provided by the customer;
• an unforeseeable and irresistible external event constituting force majeure.

In the event of force majeure temporarily preventing the execution of the order, the affected obligations may be suspended for the duration of the event.

20. Errors and Corrections

The site may exceptionally contain an error concerning a description, a price, a promotion, stock, a deadline, or delivery costs.

TECHNOW. may correct errors and update information in compliance with consumer rights.

When an error affects an order already placed, TECHNOW. will contact the customer to offer an appropriate solution, including maintaining the order under the corrected conditions with their agreement or cancelling it with a refund.

21. Proof and Archiving

Electronic records kept by TECHNOW., Shopify, and payment providers constitute evidence concerning orders, payments, and exchanges between the parties.

Invoices and documents are retained for the periods required by regulations.

When an electronic contract reaches the legal threshold requiring its archiving, it is retained for the period provided by law and can be communicated to the customer upon request.

22. Applicable Law and Dispute Resolution

These General Terms and Conditions of Sale are governed by French law, subject to mandatory provisions protecting consumers residing in another country.

In case of difficulty, the customer is invited to send a written complaint to TECHNOW. in order to seek an amicable solution.

Failing an amicable solution, the consumer may refer the matter to the competent court in accordance with applicable rules, particularly that of their place of residence when provided for by law.

23. Modification of Terms

TECHNOW. may modify these General Terms and Conditions of Sale to account for changes in the store, products, services, or regulations.

The new conditions apply to orders placed after their publication on the site.

A subsequent modification does not change the conditions applicable to an order already concluded.

24. Contact Us

For any questions concerning an order, delivery, return, warranty, or these terms, the customer can contact TECHNOW.