Privacy Policy
Privacy Policy
Last updated: August 3, 2026The protection of your personal data is important to TECHNOW. This policy clearly explains what information we collect, why we use it, with whom it may be shared, and what your rights are.
- Data Controller
- TECHNOW.
- SIRET Number
- 853 457 596 00023
- Business Address
- RUE D’HELSINKI, 59320 HAUBOURDIN
- Contact
- serviceclient@technow-rave.com
1. Personal data collected
We only collect data necessary for the operation of our store, the processing of your orders, and the improvement of your experience.
Identity information
- First and last name
- Mailing address
- Billing address
- Email address
- Phone number, when necessary for delivery
Order information
- Products purchased
- Order amount and date
- Selected delivery method
- Order and shipping status
- History of exchanges with our customer service
Payment information
Payments are processed by Shopify and the payment providers offered during checkout.
TECHNOW. only receives the information necessary to confirm and track the transaction.
Website navigation and usage
- IP address
- Device and browser type
- Pages viewed
- Origin of visit
- Interactions with the store
- Data collected by authorized cookies
2. Why do we use your data?
- Manage your order
- Record your purchase, verify payment, prepare the order, arrange delivery, and send you tracking information.
- Provide customer service
- Answer your questions, process return requests, warranties, exchanges, refunds, and complaints.
- Secure the store
- Prevent fraud, detect unusual activities, and protect customers, the store, and transactions.
- Fulfill our obligations
- Retain documents necessary for accounting, taxation, dispute management, and compliance with our legal obligations.
- Improve the site
- Understand how the store is used, measure its performance, and improve its content when the relevant cookies have been accepted.
- Communicate with you
- Send information related to your order and, when permitted, present our new products, offerings, and news.
3. Legal basis for processing
Depending on the use concerned, the processing of your data is based on one or more of the following legal bases:
Contract execution
When your data is necessary to record, prepare, ship, and track your order or to process a request related to your purchase.
Legal obligation
When we need to retain or transmit certain information in order to comply with our accounting, tax, or regulatory obligations.
Legitimate interest
When processing is necessary to secure the store, combat fraud, improve our services, or defend our rights.
Consent
When your consent is required, particularly for certain cookies, marketing communications, or advertising tools.
4. Emails and marketing communications
When you subscribe to our newsletter or agree to receive our communications, we may send you information about TECHNOW., our products, our offers, and our news.
In cases permitted by regulations, we may also present you with products similar to those you have already purchased.
You can unsubscribe at any time using the link provided in each email or by writing to us at serviceclient@technow-rave.com.
5. Shopify and payment processing
Our store is hosted on the Shopify platform, which provides us with the technical tools necessary for presenting our products, managing orders, and operating the site.
Data necessary for the operation of the store may be processed by Shopify as a technical service provider, in accordance with its own commitments regarding privacy and data protection.
Transactions are processed by the payment providers available at the time of order. These providers have their own privacy and security policies.
You can consult the Shopify privacy policy .
6. Recipients of your data
Your data is only communicated to persons and service providers who need it to ensure the operation of the store and the execution of your order.
- TECHNOW. and persons authorized to manage orders and customer service
- Shopify and the technical applications used by the store
- Payment providers
- Carriers and logistics partners
- Hosting, security, and maintenance providers
- Audience measurement and marketing tools, when you have authorized them
- Administrative or judicial authorities when required by law
TECHNOW. does not sell your personal data.
7. International transfers
Some of our service providers, including Shopify or certain applications used by the store, may process data from countries outside the European Economic Area.
When this occurs, transfers must be governed by the mechanisms and guarantees provided by the applicable data protection regulations.
8. Retention periods
We retain your data only for the duration necessary for the purpose for which it was collected, and then for the periods imposed or authorized by regulations.
- Orders and customer relationship
- For the duration necessary for order management, after-sales service, warranties, complaints, and any disputes.
- Invoices and accounting documents
- Up to 10 years to comply with applicable accounting and tax obligations.
- Commercial prospecting
- During the business relationship, then up to 3 years from the last purchase, the last contact, or the end of the business relationship, unless otherwise objected earlier.
- Requests addressed to customer service
- For the duration necessary to process the request, then for the useful period for managing proof and claims.
- Cookies and trackers
- For the duration indicated in the cookie management tool, according to their category, purpose, and expressed choices.
9. Cookies and other trackers
Our store uses cookies and similar technologies to ensure its operation, remember your cart, secure navigation, and, with your agreement when required, measure audience or personalize communications.
Essential cookies
They are necessary for the operation of the store, security, cart management, ordering, and remembering certain choices.
Audience measurement
They allow us to understand how the store is accessed and to improve its performance, when their use requires and obtains your agreement.
Personalization
They allow certain preferences to be remembered in order to provide a more suitable browsing experience.
Advertising and social networks
They may allow campaigns to be measured or more relevant advertising content to be offered, only when the legal conditions are met.
You can accept, refuse, or modify your choices from the banner or the cookie management tool displayed on the store.
10. Security of your data
We implement reasonable technical and organizational measures to protect your data against loss, unauthorized access, disclosure, alteration, or destruction.
The store notably uses secure connections and relies on the security measures offered by Shopify and our technical service providers.
As no method of transmission or storage can guarantee absolute security, we adapt our measures to the risks and tools used.
11. Your rights
Under the conditions provided by regulations, you can exercise the following rights:
- Right of access: obtain confirmation whether or not we are processing your data and receive a copy of it.
- Right to rectification: request the correction of inaccurate or incomplete information.
- Right to erasure: request the deletion of certain data when legal conditions are met.
- Right to restriction of processing: request the temporary suspension of certain processing operations.
- Right to object: object to certain processing operations, particularly commercial prospecting.
- Right to data portability: receive certain data in a structured format or request its transmission to another organization.
- Withdrawal of consent: withdraw consent previously granted at any time, without affecting processing already carried out.
To exercise your rights, please contact us specifying your request.
Proof of identity may be requested only when necessary to verify the applicant's identity.
12. Complaint to the CNIL
If you believe that your rights are not being respected, we encourage you to contact us first so that we can review your request.
You also have the right to lodge a complaint with the Commission nationale de l’informatique et des libertés (French Data Protection Authority).
More information on the official CNIL website .
13. Links and external services
The store may contain links to sites, social networks, or services operated by third parties.
When you leave our site, the processing of your data depends on the privacy policy of the service concerned. We recommend that you consult it before transmitting personal information.
14. Minors
The TECHNOW. store is not specifically intended for children.
If you are a minor, we recommend that you consult your legal guardian before transmitting personal information or placing an order with us.
15. Modification of this policy
This policy may be updated to reflect changes in the store, the service providers used, our practices, or regulations.
The applicable version is the one published on the site on the date of your consultation. The last update date is indicated at the top of this page.
16. Contact us
For any questions regarding this policy, the use of your data, or the exercise of your rights, you can contact TECHNOW.
TECHNOW.
SIRET: 853 457 596 00023
ADDRESS: RUE D’HELSINKI, 59320 HAUBOURDIN
serviceclient@technow-rave.com
Contact us
