Design & Delivery
Shipping and Delivery
Last updated: August 4, 2026We prepare each order with care so that it arrives at your next festival in the best possible condition.
The usual processing time is 24 business hours, Monday to Friday. The shipping time, which depends on the selected carrier and destination, is then added to this preparation time.
- 24 H Typical preparation time
- TRACKING Sent by email after dispatch
- WITH CARE Each order is carefully packaged
1. Preparing your order
Orders are usually prepared within 24 business hours, Monday to Friday.
An order placed during the weekend or on a public holiday will begin to be processed from the next business day.
During periods of high activity, product launches, or special offers, this preparation time may exceptionally be slightly extended.
- Order confirmed: You receive an initial email confirming that your order has been successfully registered.
- Preparation: Products are checked and then carefully packaged by TECHNOW.
- Handover to carrier: The package is entrusted to the carrier chosen during the order.
- Tracking sent: You receive an email containing your tracking number as soon as it is available.
2. Delivery times
The times below correspond to the usual transit time observed after the package is handed over to the carrier.
Metropolitan France
Europe
Rest of the world
To remember: the total time includes the order preparation time as well as the carrier's transit time.
The delivery times and methods actually available for your address are displayed before validating the order.
3. Tracking your package
As soon as your order is dispatched, a confirmation email containing your tracking number or link is sent to the address used during the order.
Tracking may take a few hours to be updated by the carrier after the package is handed over.
We also advise you to check your spam folder if you cannot find the shipping email.
4. Delivery address
The order is shipped to the address provided by the customer during purchase.
Before validating your order, remember to carefully check:
- the recipient's first and last name;
- the street number and name;
- the postal code and city;
- the destination country;
- any additional address details;
- the email address used to receive tracking information.
If an error is found after placing the order, contact us as soon as possible. A modification is only possible if the package has not yet been prepared or handed over to the carrier.
TECHNOW. cannot be held responsible for a delay or failure of delivery resulting directly from an incorrect, incomplete, or inaccessible address provided during the order.
5. Receiving the order
Depending on the chosen delivery method, the package can be delivered to your home, a mailbox, a relay point, or against signature.
When a delivery is made to the specified address, it can be received by the recipient or by a person present and authorized to receive it.
Upon receipt, check the apparent condition of the package. In case of a visibly damaged, opened, or incomplete package, take photographs and contact TECHNOW. quickly so that we can assist you with the procedures.
The absence of reservations at the time of delivery does not remove your legal guarantees or your rights in case of a missing, damaged, or non-compliant product.
6. Delay or package not received
A temporary delay may occur due to the carrier, periods of high activity, weather conditions, customs controls, or any other external event.
If tracking seems stuck or the announced deadline is exceeded, contact us with your order number.
TECHNOW. remains your point of contact for order tracking and will, if necessary, take steps with the carrier.
Unless a specific deadline is indicated during the order, delivery will take place no later than the applicable legal deadline. In case of delay, the consumer retains the remedies provided by the Consumer Code.
7. Contact us
Do you have a question about the preparation, tracking, or delivery of your order? Our team is available to help you.
TECHNOW.
Customer Service
